FREQUENTLY ASKED QUESTIONS VIDEO LIBRARY
Please search the Next Generation Photo Solution video library for an answer to your question before contacting support, we are always happy to hear from our customers but this is the best place to get answers to your questions quickly. We will be continually add content to this video library every month, so if there is a topic you can’t find or would like to see covered, please let us know.
This video walks you through the steps to viewing your online proofs once they are ready.
This simple graphic located on the Next Gen login page will give you a rough idea when your proofs may be ready for viewing.
Need a refresher on logo and image requirements? This Video FAQ has you covered.
This support video explains the process of uploading your team images.
Easily Located Your Estimated Proofing Date Without Contacting Support
Want to display your team name directly on your team photos? This video shows you how.
Once you’ve uploaded your logos via FTP it’s time to associate them with the job in the Next Gen system. This video shows you how to achieve this process.
This video explains the process of uploading logos to the FTP server for use with the Next Gen system using your favorite FTP software program.
Learn how to Login to the Next Gen FTP Servers to upload your images and logos with your favorite FTP software program.
View this short video if you need assistance locating your FTP Login details in the Next Gen System
The PhotoDay Kit will assist you in making sure you are prepared on the day of your shoot as well as allow you to download your barcodes to keep all your players in sync.
If you opt not to use the barcode scanner but still need to download a photoday kit to make sure your photo shoot stays on track this video will walk you through the process.
This short video will walk you through creating the Roster Wizard to create generic teams and players for those times the league has not provided them prior to the day of the shoot.
This short video will show you how to login to the Next Gen system so you can begin processing your first order.
The first step in creating a job is to Create a New Organization, this short video will show you how.
View this short video if you need assistance Creating a New Job in the Next Generation system.
This short video shows you how to delete a job in the Next Generation system.