FREQUENTLY ASKED QUESTIONS VIDEO LIBRARY

Please search the Next Generation Photo Solution video library for an answer to your question before contacting support, we are always happy to hear from our customers but this is the best place to get answers to your questions quickly. We will be continually add content to this video library every month, so if there is a topic you can’t find or would like to see covered, please let us know.

NEW FEATURES

A quick and easy way to activate and deactivate design templates from the My Account area.

Category: New Features

New Design options for full length templates.

Category: New Features

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THE BASICS

Once you’ve uploaded your logos via FTP it’s time to associate them with the job in the Next Gen system. This video shows you how to achieve this process.

Category: The Basics

This video explains the process of uploading logos to the FTP server for use with the Next Gen system using your favorite FTP software program.

Category: The Basics

Learn how to Login to the Next Gen FTP Servers to upload your images and logos with your favorite FTP software program.

Category: The Basics

View this short video if you need assistance locating your FTP Login details in the Next Gen System

Category: The Basics

The PhotoDay Kit will assist you in making sure you are prepared on the day of your shoot as well as allow you to download your barcodes to keep all your players in sync.

Category: The Basics

If you opt not to use the barcode scanner but still need to download a photoday kit to make sure your photo shoot stays on track this video will walk you through the process.

Category: The Basics

This short video will walk you through creating the Roster Wizard to create generic teams and players for those times the league has not provided them prior to the day of the shoot.

Category: The Basics

This short video will show you how to login to the Next Gen system so you can begin processing your first order.

Category: The Basics

The first step in creating a job is to Create a New Organization, this short video will show you how.

Category: The Basics

View this short video if you need assistance Creating a New Job in the Next Generation system.

Category: The Basics

This short video shows you how to delete a job in the Next Generation system.

Category: The Basics

A brief overview of the My Account section in the Next Generation system.

Category: The Basics

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ProTips!

The Yellow Ticker Tape at the top of the Next Gen admin page is where you will find information such as scheduled system maintenance, theme updates or new system features.

Category: ProTIp

Quickly navigate the job status tree using this pro tip

Category: ProTIp

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